Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") applies to purchases made through Mistress.to and related checkout flows operated by INM Conquests ("we," "us," or "our"), located at 15 North Park Rd., Vaughan, Ontario, Canada. It is incorporated by reference into our Terms of Service. Capitalized terms used but not defined here have the meanings given in the Terms.

1. Payments

All card and cryptocurrency checkout is processed by Centrobill on a hosted payment page. We do not collect or store full card numbers on Mistress.to. Card subscriptions may renew automatically through Centrobill. Cryptocurrency subscription purchases do not auto-renew through Centrobill; you must repurchase manually if you want continued subscription benefits after the paid period ends.

If you purchase a paid introductory Premium Plus offer (for example, a reduced price for a short intro period), Centrobill will charge the intro amount first and then the disclosed full recurring amount on the schedule shown at checkout unless you cancel before that renewal. Cancel in Settings or contact [email protected] before the next charge date. Failure to cancel before renewal is not a delivery failure and is not covered by the 30-day delivery guarantee.

2. Unified token economy

The Service uses a unified virtual token economy. Tokens are the in-service currency used to access AI chat, premium features, tributes, and certain in-experience actions. Two primary sources fund your spendable balance:

• Tribute tokens (paid top-up balance): tokens you purchase as one-time packages or similar "top-up" products. These credits are applied to your paid token balance and may be spent according to Service rules in effect at purchase.
• Subscription tokens (recurring allowance): tokens granted as part of an active recurring subscription tier, Lifetime Premium Plus monthly grant, or bundled subscription product. Subscription tokens are subject to refresh, caps, or forfeiture rules displayed at purchase and may differ from tribute tokens (for example, periodic reset rather than indefinite rollover).

Unless expressly stated otherwise at checkout, tribute tokens and subscription tokens are software entitlements and digital credits, not bank deposits, stored-value instruments regulated as money, or property with extrinsic cash value outside the Service.

3. 30-day delivery guarantee (not a satisfaction guarantee)

Our 30-day delivery guarantee covers only verified failures to deliver the paid access, tokens, or other material digital entitlements described at checkout. It is not a change-of-mind, taste, or "I did not like the AI" refund.

To make a claim, contact [email protected] within 30 calendar days after the purchase from the account email on file. Include the order or transaction details and a short description of what was paid for and what was not delivered. We may require reasonable information to verify the issue and must have a reasonable opportunity to restore missing access or entitlements. If we confirm a material delivery failure and cannot correct it within a reasonable time, we will refund the eligible purchase through Centrobill to the original payment method to the maximum extent permitted by Centrobill and applicable network rules.

Delivery has occurred when our systems show that the paid entitlement was credited or activated on your account (for example: subscription or Lifetime status activated, tokens granted, upgrade applied), even if you later dislike AI output, experience subjective quality issues, or choose not to use the Service.

The guarantee does not apply to any of the following:

• Change of mind, buyer's remorse, or deciding you no longer want the Service;
• Subjective dissatisfaction with AI responses, style, personality, voice, images, video, pacing, strictness, kink handling, or any other content outcome;
• Temporary outages, latency, model changes, feature changes, or third-party provider issues that do not permanently prevent delivery of the paid entitlement;
• Benefits, tokens, or access already credited, activated, substantially used, consumed, transferred, or forfeited;
• Automatic renewal or rebill charges after you failed to cancel before the renewal processed;
• Partial billing periods, unused time in a cycle, or unused token balances after delivery;
• Voluntary account closure after delivery;
• Account suspension or termination for breach of the Terms, fraud, chargeback abuse, prohibited content, or other misuse;
• Fraudulent, abusive, duplicate, or bad-faith claims;
• Circumstances outside our reasonable control.

Lifetime Premium Plus is covered by this same delivery guarantee only: if Lifetime access and the described token grant mechanics were not activated after a completed payment, you may claim under this Section. Once Lifetime (or any other paid entitlement) is delivered, the purchase is final except where a refund is required by applicable law.

For cryptocurrency payments, refunds are processed through Centrobill where available. If a crypto payment cannot be reversed to the original method, we may, at our discretion, issue an equivalent Service credit or another Centrobill-supported remediation for a verified delivery failure only.

Duplicate or unauthorized charges will be reviewed separately. Nothing in this Policy limits any non-waivable consumer rights or refund rights required by the laws of Ontario, Canada, or other applicable law.

4. Other purchases and payment disputes

Except for approved claims under the delivery guarantee above or refunds required by law, purchases are final once digital entitlements are delivered. Please contact us before initiating a chargeback or payment dispute so we can investigate and try to resolve the issue. If you initiate an improper or fraudulent chargeback or payment reversal after delivery, we may suspend or terminate your account, revoke remaining tokens and entitlements (including Lifetime), and block future purchases. We may present evidence of delivery to Centrobill and payment networks as permitted by law and network rules.

5. Canceling recurring subscriptions

You may cancel a card subscription at any time in Settings → Subscription (Terminate Subscription), or by contacting [email protected]. Cancellation stops future Centrobill recurring charges according to Centrobill processing timelines. No prorated refunds will be issued for the current billing cycle or any prior cycle. You will typically retain access through the end of the period you already paid for, after which subscription benefits and any unused subscription-token allowance for that cycle may expire according to Service rules.

Cryptocurrency subscription purchases do not auto-renew; ending access is a matter of not repurchasing after the paid period ends.

If you cancel, you remain responsible for all charges incurred before cancellation is confirmed. You are responsible for keeping your payment method and email contact current so renewal notices and receipts reach you.

6. Price and policy changes

We may change token packages, subscription tiers, pricing, or this Policy. Changes apply prospectively unless otherwise required by law. We will post the updated Policy and revise the effective date. Where practical for material changes, we may also notify you at the email on your account. Continued use after the effective date constitutes acceptance where permitted by law.

7. Contact

Billing and account questions: [email protected]. For charges processed through Centrobill, you may also use the contact options on your Centrobill receipt or consumer support channels where Centrobill provides them.

Effective: July 16, 2026 · Operator: INM Conquests · Vaughan, Ontario, Canada